Returns & Exchanges

At BERO, we strive for complete satisfaction with every bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure safety and quality. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order number and a brief description of the issue.

• 2.
  Submit Documentation

  Provide clear photographs of the packaging and the product if it arrived damaged or if the items received do not match your order.

• 3.
  Verification Review

  Our quality assurance team will review your request within 24 hours to verify the claim against our freshness guarantee standards.

• 4.
  Resolution

  Once approved, we will immediately process a replacement shipment at no extra cost or issue a full refund to your original payment method.